:root{--navy-900: #0f1a33;--navy-800: #14213d;--navy-700: #1d2d52;--navy-600: #2a3d68;--orange: #e8742a;--orange-600: #c95e19;--orange-50: #fff4ec;--bg: #f5f6fa;--surface: #ffffff;--border: #dfe3ec;--border-strong: #c5ccdb;--text: #1a2133;--muted: #5a6478;--danger: #b42318;--danger-bg: #fef1f0;--success: #12733f;--success-bg: #ecfbf2;--warn: #8a5300;--warn-bg: #fff7e6;--radius: 10px;--shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .08);--focus: 0 0 0 3px rgba(232, 116, 42, .45);font-family:Inter,Segoe 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14px;border-radius:8px;border:1px solid transparent;font-weight:600;cursor:pointer;text-decoration:none;white-space:nowrap;background:none}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--orange);color:#fff}.btn-primary:hover:not(:disabled){background:var(--orange-600)}.btn-secondary{background:var(--surface);border-color:var(--border-strong);color:var(--text)}.btn-secondary:hover:not(:disabled){background:#f0f2f7}.btn-navy{background:var(--navy-800);color:#fff}.btn-ghost{color:var(--navy-600)}.btn-ghost:hover:not(:disabled){background:#eef1f7}.btn-danger{background:var(--surface);border-color:#f1b5af;color:var(--danger)}.btn-icon{width:38px;padding:0}.btn-lg{min-height:52px;font-size:1.02rem;padding:0 18px}.btn-block{width:100%}.icon-btn{border:0;background:none;cursor:pointer;padding:4px;border-radius:6px;display:inline-flex;color:inherit}.link-btn{border:0;background:none;padding:0;color:var(--navy-600);cursor:pointer;text-decoration:underline;text-underline-offset:2px;font-weight:600;text-align:left}.field{display:flex;flex-direction:column;gap:5px;min-width:0}.field>label,.label{font-weight:600;font-size:.86rem}.req:after{content:" *";color:var(--danger)}.input,select.input,textarea.input{width:100%;min-height:40px;padding:8px 11px;border:1px solid var(--border-strong);border-radius:8px;background:#fff}textarea.input{min-height:90px;resize:vertical}.input:focus{border-color:var(--orange)}.input[aria-invalid=true]{border-color:var(--danger);background:var(--danger-bg)}.field-error{color:var(--danger);font-size:.82rem;font-weight:600}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}.hint{font-size:.82rem;color:var(--muted)}.checkbox{display:flex;gap:8px;align-items:center;font-weight:500}.checkbox input{width:18px;height:18px;accent-color:var(--orange)}.badge{display:inline-flex;align-items:center;gap:6px;padding:2px 10px;border-radius:999px;font-size:.8rem;font-weight:600;white-space:nowrap;border:1px solid transparent}.badge-dot{width:7px;height:7px;border-radius:50%;background:currentColor}.badge-outline{border-color:var(--border-strong);color:var(--muted);background:#fff}.badge-slate{background:#eef0f4;color:#3d4659}.badge-blue{background:#e8f0fe;color:#1849a9}.badge-indigo{background:#eef0ff;color:#3538cd}.badge-violet{background:#f3effe;color:#5b2bb5}.badge-teal{background:#e6f7f5;color:#0b6b60}.badge-green{background:#e7f8ee;color:#10673a}.badge-amber{background:#fff4dc;color:#8a5300}.badge-orange{background:#fff0e5;color:#a64608}.badge-red{background:#fdecea;color:#a61b0f}.badge-rose{background:#fdeef3;color:#a1124a}.badge-cyan{background:#e5f6fb;color:#0b5a73}.chip{display:inline-flex;align-items:center;gap:2px;border-radius:6px;font-size:.78rem;font-weight:600;border:1px dashed currentColor;background:#fff;padding:1px 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th{text-align:left;font-size:.76rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:700;padding:10px 12px;border-bottom:1px solid var(--border);background:#fafbfd;white-space:nowrap}.table td{padding:10px 12px;border-bottom:1px solid #edf0f5;vertical-align:top}.table tbody tr:hover{background:#fafbfe}.table tr.clickable{cursor:pointer}.cell-title{font-weight:600}.overdue{color:var(--danger);font-weight:600}.state{display:flex;flex-direction:column;align-items:center;text-align:center;gap:8px;padding:32px 16px;color:var(--muted)}.state p{margin:0;max-width:460px}.state-error{color:var(--danger)}.state-denied{color:var(--warn)}.banner{display:flex;gap:10px;align-items:flex-start;padding:10px 14px;border-radius:8px;font-size:.9rem;border:1px solid}.banner-warn{background:var(--warn-bg);border-color:#f5d089;color:var(--warn)}.banner-info{background:#eef4ff;border-color:#c7d7fe;color:#1d3a8a}.banner-error{background:var(--danger-bg);border-color:#f4c2bd;color:var(--danger)}.banner-success{background:var(--success-bg);border-color:#a6e7c0;color:var(--success)}.toasts{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:100;max-width:min(420px,calc(100vw - 32px))}.toast{display:flex;gap:10px;align-items:center;padding:12px 14px;border-radius:10px;background:var(--navy-800);color:#fff;box-shadow:0 8px 24px #0f1a3340}.toast-success{background:#0f5132}.toast-error{background:#8f1d14}.toast span{flex:1}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f1a3380;display:flex;align-items:center;justify-content:center;padding:16px;z-index:90}.modal{background:#fff;border-radius:12px;width:min(560px,100%);max-height:calc(100vh - 32px);display:flex;flex-direction:column;box-shadow:0 20px 50px #0f1a334d}.modal-wide{width:min(820px,100%)}.modal-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--border)}.modal-body{padding:18px;overflow-y:auto}.modal-foot{display:flex;justify-content:flex-end;gap:8px;padding:12px 18px;border-top:1px solid var(--border)}.audio{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.audio-absent{gap:10px}.seek{flex:1;min-width:110px;accent-color:var(--orange)}.skip-link{position:absolute;left:-999px;top:8px;background:#fff;padding:8px 12px;z-index:200}.skip-link:focus{left:8px}.shell{display:flex;min-height:100vh}.sidebar{width:240px;flex-shrink:0;background:var(--navy-800);color:#d6dcea;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;gap:10px;padding:18px 18px 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10px}.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:16px}.metric{text-align:left;border:1px solid var(--border);background:#fff;border-radius:var(--radius);padding:14px 16px;cursor:pointer;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:4px}.metric:hover{border-color:var(--orange)}.metric-label{font-size:.82rem;color:var(--muted);font-weight:600}.metric-value{font-size:1.8rem;font-weight:750;color:var(--navy-800)}.metric-warn .metric-value{color:#b42318}.metric-sub{font-size:.76rem;color:var(--muted)}.grid-2{display:grid;grid-template-columns:repeat(auto-fit,minmax(380px,1fr));gap:16px;margin-bottom:16px}.pipeline-row{display:grid;grid-template-columns:170px 1fr 40px;gap:10px;align-items:center;padding:5px 0;width:100%;border:0;background:none;cursor:pointer;text-align:left;border-radius:6px}.pipeline-row:hover{background:#f6f7fb}.bar{height:10px;background:#eef0f5;border-radius:99px;overflow:hidden}.bar>span{display:block;height:100%;background:var(--navy-600);border-radius:99px}.queue-item{display:flex;gap:10px;align-items:flex-start;padding:10px 16px;border-bottom:1px solid #eef0f5;text-decoration:none;color:inherit}.queue-item:hover{background:#fafbfe}.detail-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:16px;align-items:start}.kv{display:grid;grid-template-columns:140px 1fr;gap:6px 12px;font-size:.92rem}.kv dt{color:var(--muted)}.kv dd{margin:0;font-weight:500}.timeline{list-style:none;margin:0;padding:0}.timeline li{display:grid;grid-template-columns:12px 1fr;gap:10px;padding:8px 0;border-bottom:1px dashed #e7eaf1}.timeline .dot{width:10px;height:10px;border-radius:50%;background:var(--orange);margin-top:5px}.note{padding:10px 12px;border-radius:8px;background:#f7f8fb;border:1px solid #edf0f5}.note-coaching{background:#fff8f1;border-color:#f8d6ba}.note-handover{background:#eef4ff;border-color:#d0dcfb}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);padding:0 12px;overflow-x:auto}.tab{border:0;background:none;padding:12px 14px;font-weight:600;color:var(--muted);cursor:pointer;border-bottom:3px solid transparent;white-space:nowrap}.tab[aria-selected=true]{color:var(--navy-800);border-bottom-color:var(--orange)}.tab .count{background:#eef0f5;border-radius:999px;padding:0 7px;font-size:.75rem;margin-left:6px}.tab .count-red{background:#fdecea;color:#a61b0f}@media(max-width:960px){.detail-grid{grid-template-columns:1fr}}@media(max-width:820px){.sidebar{position:fixed;left:0;top:0;z-index:60;transform:translate(-100%);transition:transform .2s}.sidebar-open{transform:none}.sidebar-scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f1a3373;z-index:55}.sidebar-close,.menu-btn{display:inline-flex}.sidebar-close{margin-left:auto;color:#fff}.workspace{padding:14px}.topbar{padding:8px 12px}.hide-sm,.who,.org-branch{display:none}.grid-2{grid-template-columns:1fr}.pipeline-row{grid-template-columns:120px 1fr 32px}.kv{grid-template-columns:110px 1fr}}.login-page{min-height:100vh;display:grid;grid-template-columns:minmax(340px,520px) 1fr}.login-panel{background:#fff;padding:40px 36px;display:flex;flex-direction:column;gap:18px;overflow-y:auto}.login-brand{display:flex;gap:12px;align-items:center;margin-bottom:8px}.login-side{background:linear-gradient(160deg,var(--navy-800),var(--navy-900));color:#fff;padding:60px;display:flex;flex-direction:column;justify-content:flex-end;border-left:4px solid var(--orange)}.login-side h2{font-size:1.8rem;max-width:460px}.login-side p{color:#f4b383}.demo-box{border:1px dashed #e8b48b;background:#fffaf5;border-radius:10px;padding:12px 14px}.demo-box p{margin:6px 0 10px}.demo-list{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:6px}.demo-acc{display:flex;flex-direction:column;align-items:flex-start;text-align:left;border:1px solid var(--border);background:#fff;border-radius:8px;padding:7px 10px;cursor:pointer;min-height:44px}.demo-acc:hover{border-color:var(--orange)}@media(max-width:820px){.login-page{grid-template-columns:1fr}.login-side{display:none}.login-panel{padding:24px 16px}}.alert-pops{position:fixed;top:72px;right:16px;z-index:120;display:flex;flex-direction:column;gap:10px;width:min(380px,calc(100vw - 32px))}.alert-pop{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:12px;background:var(--surface);border:1px solid var(--border);border-left:5px solid var(--navy-600);box-shadow:0 12px 32px #0f1a3338;animation:pop-in .18s ease-out}.alert-alarm{border-left-color:var(--danger);background:#fff8f7}.alert-alarm>svg{color:var(--danger)}.alert-celebrate{border-left-color:var(--success)}.alert-celebrate>svg{color:var(--success)}.alert-incentive{border-left-color:var(--orange)}.alert-incentive>svg{color:var(--orange)}.alert-pop-title{font-weight:650}.alert-pop-body{font-size:13px;color:var(--muted);margin-top:2px}.alert-pop-actions{display:flex;gap:6px;margin-top:8px}@keyframes pop-in{0%{transform:translateY(-6px);opacity:0}to{transform:none;opacity:1}}.break-list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}.break-list li{display:flex;gap:10px;align-items:center;padding:8px 10px;border:1px solid var(--border);border-radius:8px}.break-list li.live{border-color:var(--orange);background:var(--orange-50)}.break-list li.past{opacity:.6}.reason-card{display:flex;flex-direction:column;gap:6px;padding:10px;border:1px solid var(--border);border-radius:8px}.state-dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px;background:#b8bfcc}.state-active{background:#12a150}.state-open{background:#e0a100}.state-idle{background:var(--danger)}.state-on_break{background:var(--orange)}.state-on_call{background:#2f6fdb}.state-on_leave{background:#8a63d2}.pipe-grid td.num{text-align:right;font-variant-numeric:tabular-nums}.pipe-grid .moved{display:block;font-size:11px;color:var(--success)}.alert-list{max-height:320px;overflow:auto}.alert-row{display:block;padding:8px 12px;border-top:1px solid var(--border);text-align:left;width:100%;background:none;border-left:0;border-right:0;border-bottom:0;cursor:pointer;font:inherit;color:inherit}.alert-row.unread{background:var(--orange-50)}.alert-row small{display:block;color:var(--muted)}.btn-sm{padding:5px 10px;font-size:13px;min-height:32px}.bell-menu{width:min(340px,calc(100vw - 24px));z-index:60}@media(max-width:640px){.bell-menu{position:fixed;left:8px;right:8px;top:58px;width:auto;max-height:calc(100vh - 70px);max-height:calc(100dvh - 70px);overflow-y:auto}}.pipe-tabs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.pipe-tab{display:inline-flex;align-items:center;gap:5px;min-height:32px;padding:4px 10px;border:1px solid var(--border);border-radius:99px;background:#fff;font:inherit;font-size:13px;color:var(--text);cursor:pointer}.pipe-tab span{color:var(--muted);font-variant-numeric:tabular-nums}.pipe-tab.on{background:var(--navy-800, #1d2a44);border-color:var(--navy-800, #1d2a44);color:#fff}.pipe-tab.on span{color:#dfe5f1}.pipe-dot{width:9px;height:9px;border-radius:50%;display:inline-block}.pipe-raw{background:#d97706}.pipe-dm{background:#7c3aed}.pipe-other{background:#64748b}.pipe-row{display:grid;grid-template-columns:minmax(0,170px) minmax(0,1fr) 44px;gap:10px;align-items:center;padding:5px 0;width:100%;border:0;background:none;font:inherit;color:inherit;text-align:left;border-radius:6px}button.pipe-row{cursor:pointer}button.pipe-row:hover{background:#f6f7fb}.pipe-row strong{text-align:right}.pipe-mobile .pipe-row{grid-template-columns:minmax(0,7.5rem) minmax(0,1fr) 2.5rem;font-size:.88rem}.pipe-name{overflow-wrap:anywhere}.pipe-row>.badge{white-space:normal;max-width:100%;min-width:0;overflow-wrap:anywhere;line-height:1.25;border-radius:12px;justify-self:start}.pipe-mid{min-width:0}.pipe-bar{display:flex;height:10px;background:#eef0f5;border-radius:99px;overflow:hidden}.pipe-bar>span{display:block;height:100%}.pipe-split{display:block;margin-top:2px;font-size:11px;color:var(--muted)}.table .num{text-align:right;font-variant-numeric:tabular-nums}.pipe-grid td:first-child{white-space:nowrap}.export-btns{display:inline-flex;align-items:center;gap:6px;flex-wrap:wrap}.export-label{display:inline-flex;align-items:center;gap:4px;font-size:13px;color:var(--muted);margin-right:2px}.pager{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;padding:10px 16px;font-size:13px;color:var(--muted)}.pager-buttons{display:flex;flex-wrap:wrap;align-items:center;gap:4px}.pager-num{min-width:34px;justify-content:center}.pager-gap{padding:0 2px}.best-now{margin:0 12px 12px;padding:14px 16px;border-radius:var(--radius);background:linear-gradient(135deg,#fff8e6,#fff 60%);border:1px solid #f3d27a}.best-now-head{display:flex;align-items:center;gap:8px;color:#9a6a00}.best-now-head h2{margin:0;font-size:15px;flex:1;color:var(--navy-800, #1d2a44)}.best-now-live{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:#b42318}.best-now-star{display:grid;grid-template-columns:1fr 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